Joymode Privacy Policy

Last updated: [July 1, 2025]

This Privacy Policy describes how Shane and Max Company, a Delaware corporation doing business as Joymode ("Company", "we", "us", or "our"), collects, uses, and shares information when you use our website located at https://www.tryjoymode.com (the “Site”). It applies to all information collected via the Site in connection with both over-the-counter (OTC) supplements and telemedicine services offered through licensed third-party healthcare providers.

By using our Site, you consent to the practices outlined in this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Site.

1. Information We Collect

We collect the following categories of information, depending on how you use the Site:

a. Information You Provide to Us

• Contact information (e.g., name, email address, phone number, shipping and billing addresses)
  

• Health-related information submitted for telemedicine services (e.g., symptoms, medication history, pharmacy preference)
  

• Payment details (processed by third-party payment processors)
  

• Subscription preferences
  

• Feedback or customer support messages
  
  

b. Automatically Collected Information

• IP address, browser type, device information, operating system
  

• Date/time of access, session duration, pages visited
  

• Cookies and similar technologies (see Section 7)
  
  

2. How We Use Your Information

We use collected data for the following purposes:

• To fulfill your product orders or facilitate telemedicine services
  

• To personalize your experience and suggest content or offers
  

• To provide customer service and support
  

• To communicate order confirmations, health-related notices, and required administrative alerts
  

• To send marketing or promotional messages (with opt-out option)
  

• To comply with applicable legal obligations
  

• To improve the Site through analytics and testing
  

3. Sharing of Information

We may share your information with:

• Licensed third-party healthcare providers to facilitate telemedicine services
  

• Pharmacies if needed for prescription fulfillment
  

• Payment processors to handle transactions securely
  

• Marketing and analytics providers (e.g., Klaviyo, Google Analytics, Meta) to optimize content and advertising
  

• Corporate partners or advisors in the event of a merger or acquisition
  

• Regulatory authorities if required by law
  
  

We do not sell your personal information. We do not share text message opt-in data with third parties for marketing.

4. Telemedicine-Specific Disclosures

Healthcare services offered through the Site are provided by independent, licensed medical professionals through affiliated professional entities. Joymode is not a healthcare provider and does not practice medicine. The services and content on the Site are not evaluated by the FDA and are not a substitute for in-person medical care.

5. Security Measures

We use encryption and other reasonable safeguards to protect your data, including SSL (Secure Sockets Layer) technology. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purpose it was collected
  

• Comply with legal obligations
  

• Resolve disputes or enforce agreements
  
  

You may request deletion by contacting us at hi@tryjoymode.com.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to:

• Track Site usage and improve performance
  

• Store your preferences
  

• Serve personalized ads via platforms like Google Ads and Meta
  

You can control cookie settings via your browser. For more details, visit www.allaboutcookies.org.

We do not currently respond to Do Not Track (DNT) signals.

8. Marketing Communications

You can opt out of promotional emails by clicking “unsubscribe” or contacting us. Even if you opt out, we may still send essential transactional or account messages.

9. Minors

This Site is intended for users aged 18 or older. We do not knowingly collect personal information from anyone under 18.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). Please see our California Privacy Notice for more information.

11. International Visitors

This Site is intended for use in the United States. By using the Site, you consent to the processing of your personal information in the United States, which may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes take effect when posted. We encourage you to review it regularly. Your continued use of the Site after changes indicates your consent.

13. Contact Us

For questions or privacy-related concerns, contact:

Joymode – Privacy Team
 hi@tryjoymode.com