Refund policy

Post-Purchase Support and Return Policy

At JOYMODE, we’re committed to providing high-quality dietary supplements and exceptional customer support, before and after your order.

If you have an issue with your order or product, please reach out to our support team at [email protected].

RETURNS AND REFUNDS

You are entitled to cancel and return Your Order within 90 days without giving any reason for doing so.

The deadline for cancelling an Order is 90 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: [email protected]

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

90-Day Satisfaction Guarantee: If you’re not satisfied, we’ll refund the full product price, less $5 to help cover processing costs. Please note that any initial shipping charges are non-refundable.

You may log in to your JOYMODE account prior to shipment to:

  • Change your shipping address
  • Update your payment method
  • Cancel your subscription

LOST PACKAGES

In the rare case your package is lost in transit, JOYMODE will reship your order at no cost. We will first work with your carrier (DHL, USPS, or FedEx) to attempt to locate and redirect your package.

Please note:

  • Shipping delays due to weather or routing do not affect product quality.
  • JOYMODE does not ship refrigerated items, so extended transit times will not compromise safety.

If your package does not arrive at the address you provided, please contact our support team at [email protected].