CCPA

California Privacy Notice

Last updated: [July 1, 2025]

This California Privacy Notice (“Notice”) supplements the Privacy Policy of Shane and Max Company, a Delaware corporation doing business as Joymode (“Company,” “we,” “us,” or “our”), and applies to personal information we collect online and offline from California residents (“consumers,” “you,” or “your”).

Information We Collect

We have collected the following categories of personal information from consumers within the last twelve (12) months:

Category

Examples

A. Identifiers and Contact Information

Name, email, phone number, postal address

B. Medical and Financial Information

Health details submitted for telehealth services, payment method info

C. Protected Classifications (only if you provide them)

Age, gender, medical condition, disability

D. Commercial Information

Purchase history, subscription activity

E. Internet or Network Activity

Device ID, IP address, browsing history, interaction with our Site

F. Geolocation Data

Zip code, city, or precise location (if device permission granted)

 

How We Use Personal Information

We use your personal information for the following business purposes:

  • To process orders and fulfill OTC or prescription purchases

  • To provide telemedicine services via affiliated healthcare providers

  • To manage your account and deliver customer service

  • To personalize content and improve our Site and services

  • To send marketing communications (with opt-out options)

  • To detect fraud or misuse, debug errors, and maintain system security

  • To comply with legal obligations or protect our rights

Sharing of Personal Information

We may share your personal information with:

  • Licensed pharmacies and telehealth providers

  • Service providers (e.g., payment processors, analytics vendors)

  • Marketing partners or platforms (e.g., email services)

  • Entities involved in a merger, sale, or other corporate transaction

  • Legal authorities when required

We require all service providers to protect your data and use it only to provide contracted services. We do not sell your personal information, including prescription or health-related data.

Categories of Shared Data (Last 12 Months)

Category

Shared With

A. Identifiers

Service providers, pharmacies, marketing platforms

B. Medical and Financial Info

Healthcare providers, pharmacies, payment processors

C. Protected Classifications

Only if provided by you, and only to healthcare providers or as required by law

D. Commercial Info

Payment processors, analytics tools

E. Internet/Network Activity

Analytics and marketing platforms

F. Geolocation Data

Service providers (if enabled on your device)

 

Your Rights Under CCPA

Right to Know

You have the right to request:

  • The categories and specific pieces of personal information we’ve collected

  • The categories of sources and third parties involved

  • The business purpose for collecting or sharing that data

Right to Delete

You may request that we delete your personal information, subject to legal and operational exceptions.

Right to Opt-Out of Sale

We do not sell personal information and therefore do not offer an opt-out mechanism at this time.

Right to Non-Discrimination

We will not deny services, charge different prices, or provide a different level of quality if you exercise your rights.

Submitting a Request

You may submit a request to know or delete your personal information by:

To verify your identity, we may request information such as your name, email, account details, or order history.
 If you have an account, you may be required to log in for verification purposes.

You may also designate an authorized agent to submit a request on your behalf. We may require signed authorization and may still require direct identity verification from you.

Requests regarding a child under age 13 must come from a parent or legal guardian. We may require additional steps to verify parental authority.

You may submit up to two requests to know or delete within a 12-month period.

Response Time and Format

We will confirm receipt of your request within 10 business days and respond within 45 calendar days, or provide a reason for any delay.

Changes to This Notice

We may update this Notice periodically. Material changes will not apply retroactively without your explicit consent. Please review this Notice regularly for updates.

Contact Us

If you have questions or concerns about this Notice or our privacy practices, contact us at:

Email: [email protected]