Joymode Privacy Policy

Last updated: October 29, 2026

This Privacy Policy describes how Shane and Max Company, a Delaware corporation doing business as Joymode ("Company," "we," "us," or "our"), collects, uses and shares information when you use our website at https://www.tryjoymode.com (the "Site") or buy our over-the-counter dietary supplements.

By using our Site, you agree to the practices in this Privacy Policy and our Terms of Use.

1. Information We Collect

Information you give us

• Contact information (name, email address, phone number, shipping and billing addresses)
• Order and subscription details (products bought, order history, subscription schedule)
• Payment details (handled by our payment processors; we don't store full card numbers)
• Messages to customer support and survey or review responses

Information collected automatically

• IP address, browser type, device information and operating system
• Pages visited, time on site, referring links and similar usage data
• Cookies, pixels and similar technologies (see Section 5)

2. How We Use Your Information

• To process and ship orders and manage subscriptions
• To provide customer support
• To send order, subscription and account messages
• To send marketing messages if you've opted in (you can opt out anytime)
• To show ads and measure how they perform
• To improve the Site through analytics and testing
• To prevent fraud and misuse, including of our money-back guarantee
• To comply with the law

3. How We Share Information

• Service providers that run our store, payments, subscriptions, shipping, email and support for us (for example, Shopify, our payment processors and our fulfillment warehouse). They may use the information only to provide services to us.
• Advertising and analytics partners (such as Meta, Google and Klaviyo) through cookies and pixels on our Site. Under some state laws, this can count as "selling" or "sharing" personal information for targeted advertising. You can opt out (see Section 6).
• Legal and safety: when required by law, or to protect our rights, customers or others.
• Business transfers: in a merger, acquisition or sale of assets.

We do not sell your personal information for money. We do not share text-message opt-in data with third parties for their marketing.

4. Consumer Health Data

Some information we collect, such as the products you buy or questions you send us, may reveal health-related information. Laws in some states, including Washington, Nevada and Connecticut, call this "consumer health data."

• What we collect: the products you order, your order and subscription history, and anything you choose to tell us in messages, surveys or reviews.
• Why: to fill your orders, manage your subscription, provide support, prevent fraud and, with your consent where required, send marketing.
• Who we share it with: service providers that process it for us, and others only with your consent or as required by law.
• We do not sell consumer health data.
• Your rights: you can ask to confirm whether we collect your consumer health data, see it, delete it, or withdraw consent, by emailing [email protected].

5. Cookies & Tracking Technologies

We use cookies, pixels and similar tools to run the Site, remember your preferences, understand how the Site is used, and show and measure ads on platforms like Meta and Google. You can block or delete cookies in your browser settings. For more details, visit www.allaboutcookies.org.

6. Your Privacy Choices (Do Not Sell or Share)

To opt out of the use of your personal information for targeted advertising, or of "sales" or "sharing" as defined by state law, email [email protected] with the subject "Do Not Sell or Share." We'll stop using your information for targeted advertising, including removing your email and phone number from audiences we share with advertising platforms. You can also block advertising cookies in your browser settings.

7. Your State Privacy Rights

Depending on where you live (including California, Colorado, Connecticut, Virginia, Texas, Oregon and other states with privacy laws), you may have the right to:

• Know what personal information we have about you, and get a copy
• Correct it
• Delete it
• Opt out of targeted advertising, sales or sharing
• Not be treated differently for using these rights

To make a request, email [email protected]. We'll verify your request using information we already have, such as your email and order details. An authorized agent may make a request for you with your written permission. If we deny your request, you can appeal by replying to our decision email. California residents can also see our California Privacy Notice.

8. Text Messages

If you opt in to texts from JOYMODE, we'll send marketing and account messages to the number you provide. Consent isn't a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. We don't share your mobile number or text opt-in with third parties for their marketing.

9. Email Marketing

You can opt out of marketing emails by clicking "unsubscribe" or emailing us. We'll still send order, subscription and account messages.

10. Data Retention

We keep personal information only as long as needed to fill orders, run subscriptions, provide support, prevent fraud, resolve disputes and meet legal obligations, and then delete or de-identify it.

11. Security

We use encryption and other reasonable safeguards to protect your information. No method of transmission or storage is 100% secure.

12. Minors

The Site is for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, email us and we'll delete it.

13. International Visitors

The Site is intended for use in the United States. If you use it from elsewhere, your information will be processed in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We'll post the new version here with a new "Last updated" date. If we make material changes, we'll give notice as required by law.

15. Contact Us

Joymode – Privacy Team

[email protected]

Shane and Max Company dba Joymode, c/o Oshman Law, 190 Christopher Columbus Dr, Jersey City, NJ 07302