NOTICE OF PRIVACY PRACTICES

Last updated: [July 1, 2025]

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

When this Notice of Privacy Practices ("Notice") refers to “we” or “us,” it is referring to Shane and Max Company, a Delaware corporation doing business as Joymode, together with the licensed third-party healthcare providers and pharmacy partners who deliver telemedicine and prescription services through our Site. We are required by law to maintain the privacy of your protected health information (“PHI”), to follow the terms of this Notice currently in effect, and to notify you following a breach of unsecured PHI. This Notice describes how we may use and disclose your PHI, and explains your rights regarding your PHI and our legal obligations to protect it.

We reserve the right to amend this Notice. If we make material changes, we will update the Notice on our website and provide a copy upon request.

I. USE AND DISCLOSURE OF YOUR PHI

We may use and disclose your PHI for treatment, payment, and healthcare operations, as well as for other purposes permitted or required by law. All other uses and disclosures require your written authorization, which you may revoke in writing at any time.

A. Treatment

We may use and disclose your PHI to coordinate your care, including with licensed medical providers and pharmacies involved in your treatment.

B. Payment

We may use and disclose your PHI to obtain payment for the healthcare services provided to you, including determining eligibility or seeking prior authorization from your health plan.

C. Healthcare Operations

We may use and disclose PHI to support internal operations related to our telehealth platform and pharmacy fulfillment partners, including quality assurance, compliance audits, and business management activities.

D. Communications About Services

We may contact you about prescription refill reminders, treatment alternatives, and health-related benefits or services that may be of interest to you.

E. Individuals Involved in Your Care

Unless you object, we may disclose your PHI to family members, close friends, or others involved in your care or payment, when appropriate.

F. Other Permitted and Required Uses and Disclosures

We may also use or disclose your PHI without your authorization in the following situations:

• As required by law

• To public health authorities

• For health oversight activities

• In response to a court order or subpoena

• To law enforcement as required by law

• To medical examiners or funeral directors

• For organ and tissue donation

• For research (under approved protocols)

• To prevent a serious threat to health or safety

• For military, national security, or protective services

• For correctional institution or law enforcement custody

• For workers’ compensation and work-related injury programs

II. YOUR RIGHTS REGARDING PHI

A. Right to Request Restrictions

You may request restrictions on certain uses or disclosures of your PHI. While we are not required to agree to your request, we will comply if the restriction involves services paid for in full out-of-pocket.

B. Right to Confidential Communications

You may request that we communicate with you using alternative contact methods or locations. We will accommodate reasonable requests.

C. Right to Access Your PHI

You have the right to inspect and obtain a copy of your PHI, including in electronic format. We may charge a reasonable fee for copies. Certain records may be exempt from access, and we will inform you in writing if access is denied.

D. Right to an Accounting of Disclosures

You may request a record of disclosures of your PHI made in the past six years, except for disclosures made for treatment, payment, healthcare operations, or with your authorization. The first request in a 12-month period is free; we may charge a fee for additional requests.

E. Right to Request Amendment

If you believe your PHI is inaccurate or incomplete, you may request an amendment. If we deny your request, we will explain why and you may submit a written statement of disagreement.

F. Right to a Paper Copy of This Notice

You have the right to request a paper copy of this Notice at any time, even if you previously received it electronically.

G. Right to Opt-Out of Fundraising and Sale of PHI

We do not use or disclose PHI for fundraising. Your PHI will not be sold without your explicit authorization.

III. QUESTIONS OR COMPLAINTS

If you have questions about this Notice or believe your privacy rights have been violated, you may contact us without fear of retaliation.

Contact:
Privacy Officer – Joymode
Shane and Max Company
555 E. Loockerman Street, Suite 120
Dover, DE 19901
Email: [email protected]

You may also contact:

Secretary of the Department of Health and Human Services
200 Independence Avenue SW
Washington, D.C. 20201