Returns & Refunds

Last updated: October 28, 2026

90-Day Money-Back Guarantee

We want you to love JOYMODE. If you're not satisfied with your first order, contact us within 90 days of delivery and we'll refund the value of one unit of the highest-priced product in that order.

The guarantee applies:

• To one unit (one jar or pack) of the highest-priced product in your first order with JOYMODE, whether a one-time purchase or the first shipment of a subscription. That unit is valued at its full retail price (MSRP). If your order includes a bundle (such as the Bedroom Bundle, Beast Mode Bundle or The Full Stack), we refund the MSRP of the highest-priced single product in it, not the whole bundle. The refund is never more than the total you paid for the order.
• Once per customer. We may treat orders sharing a name, email, phone number, shipping address or payment method as the same customer.
• To orders placed directly at tryjoymode.com. Purchases from Amazon, retailers or other third-party sellers fall under that seller's return policy.

To request a refund, email [email protected] with your order number and a short note about your experience. Requests made more than 90 days after delivery are not eligible.

We may ask for details to confirm your request qualifies, such as your order number or the email used at checkout. We can decline requests that don't meet this policy, repeat an earlier request, or show signs of misuse.

Subscriptions

Subscriptions renew automatically and charge the payment method on file on each renewal date until you cancel. You can cancel anytime from your account page or by emailing [email protected].

To avoid your next charge, cancel before your renewal date. When you cancel, all future shipments stop. Renewal orders that have already been charged or shipped are final and won't be refunded or returned. This includes renewals you forgot about or no longer want.

There are a few exceptions. We'll refund a renewal if you were charged after you cancelled, charged twice for the same shipment, or billed incorrectly because of a mistake on our end.

The 90-day guarantee covers one unit from your first subscription shipment only, not later renewals.

What's Not Refundable

We don't offer refunds or accept returns for:

• Additional units in your first order beyond the one unit covered by the guarantee, and any order after your first
• Subscription renewals that have already been charged or shipped, except as described under Subscriptions
• Requests made more than 90 days after delivery
• Orders returned to us as undeliverable, refused or unclaimed (see below)
• Original shipping charges and expedited shipping fees
• Products bought from anyone other than JOYMODE directly

Products sent back to us without approval won't be refunded.

Undeliverable, Refused or Unclaimed Orders

Please make sure your shipping address is complete and correct at checkout. We're not responsible for orders sent to an address the customer entered incorrectly.

If the carrier returns your order because the address was wrong or incomplete, the package was refused, or it wasn't picked up, the order won't be refunded. Contact us and we'll reship to a corrected address for an $8 reship fee.

If the problem was our mistake, such as an address our team entered wrong, a packing error, or a duplicate shipment we sent, we'll make it right at no cost to you with a replacement or a refund.

Lost Packages

In the rare case your package is lost in transit, JOYMODE will reship your order at no cost. We'll first work with your carrier (DHL, USPS or FedEx) to try to locate and redirect your package. If your package doesn't arrive at the address you provided, email [email protected].

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or wrong, email [email protected] within 7 days of delivery. Include your order number and a photo, and we'll send a replacement at no cost. This applies to any order, including subscription renewals.

How Refunds Are Processed

After we review your request, we'll tell you whether it's approved and whether we need the product sent back.

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take longer to post the credit.

Please contact us before disputing a charge with your bank. We can usually resolve issues faster directly. If you file a chargeback, we may cancel any active subscriptions and decline future orders from your account.

Your Legal Rights

Our 90-Day Money-Back Guarantee is an extra promise on top of your legal rights, not a replacement for them. Nothing in this policy limits a refund or remedy the law gives you, including for a product that's defective or not as described, a charge you didn't authorize, a billing mistake, or a charge made after you cancelled.

Contact

Questions about a return, refund or subscription? Email [email protected]. We reply within 1–3 business days.

We may update this policy at any time. Changes apply to orders placed after the updated policy is posted.